SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great path for walking and jogging. Delivered to the entrance, on the Internet I easily found how to unlock the possibility of increasing the maximum speed to the declared 6 km/h (by default, you can set the speed up to a maximum of 3 km/h). Materials (plastic, canvas) high-quality. The canvas, at least in my case, does not require alignment after the folding-unfolding cycle. Before the first start, I lubricated the deck with the incoming set of silicone grease. Delivered to the entrance, no one wasted some money for the delivery, but the store warned that if asked, write to him, he would decide everything. In General, I am satisfied, I gave my old track mill, now I will use this one.
The order came very quickly, in a week. The track is just super, I really liked everything. They took it from the warehouse themselves, but the next day the company would have delivered the track to the door. I downloaded the application, the training went somehow even imperceptibly for myself, the speed immediately added up to 6 km/h, you can even run not quickly. I bought it for a daily walk at home. Very compact, the long step is enough for a comfortable move. The track was packed in 2 very strong boxes, all instructions are present. I recommend those who do not run, but prefer walking. On the Internet, there are many useful information as well as you can use this track. To buy I recommend.
Delivery fast, courier to the entrance. the track mill has already been tried in action, liked. the store quickly answered the emerging questions. I recommend.
Product received before expected date deal with store excellent very happy
Very, very happy with the product. Recommended store.
It's going great. And with the app you handle it without the command. It's up to 6 Kms time, to run great. It folds and has wheels with what is kept easy under the bed. I recommend it these days when going out on the street is an odyssey.
Perfect and very fast delivery.
Fast shipping, very good quality
Everything corresponds to the declared description
It sent super fast. Happy with my purchase and the store.
Everything is perfect. Fast delivery. I was emailed the instructions in English
It is easy to use and very easy to move around comparing to the old style treadmill! I am loving it! SUPER FAST SHIPPING!
The order has arrived smoothly, super fast shipping, communicating with the excellent store, super protected and I'm waiting for the instructions to be sent to me in Spanish.
The machine well, the disappointing delivery service, I wasn't in the building and they left it on the portal.
Доставили быстро, для запуска пришлось регистрироваться это минус. Но после работает с пульта. В остальном все отлично, пользуемся.
The track is good, heavy. 6 km/h is quite enough for walking. Sent the wrong color.
Excellent track, very comfortable, for high growth (179 cm) perfectly fit, walking fast step, I haven't run yet. True, I ordered white, but came gray, but nothing. The store is sociable, quickly sent, delivery to the entrance. Many thanks, I recommend! Store and seller 10 stars! Thank you very much, it is excellent, I am very recommend it! 10 stars for shop and seller!
Great shopping. A good walking tape, at maximum speed 6 km/h forces you to walk very fast. It's not for running, that's why you're looking for another, this isn't your tape. With the walkingpad app goes perfect. Although you can use it are the app it is necessary to unlock the maximum speed, but not more than 3 km/h. Excellent service. Attentive and always willing to help. Fast shipping, one week. The only stick, that GLS must have treated as badly as the package could and the two boxes came in broken, luckily the content was intact.