SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool product, for good price, very fast shipping, recommended!
The order fully corresponds. It came without damage. The store is good, the goods correspond. I recommend. No batteries included. Pinky
Well packed. Delivery is fast. Thank you.
The order came before the stated deadline! Packing is standard. Everything is whole, works fine. I recommend the store and product. Definitely 5 stars.
Everything works fine. Instruction in English. You can figure it out. Thank you to the store.
Delivery is fast.
Works great. The product is working.
Successful delivery on time
Manual in the English language. Packed well, no damage. Buy batteries in each of 2 pcs. It works. If you include stronger then even hurt. Good thing. Recommend store.
Good product
everything works. :)
Ok works well.
Delivers what it promises
Overall very nice.
The goods came quickly, packed well, all whole and working.
Awesome!
Norms in action has not tried yet
Norms
Everything works, I like it
Everything works.
Everything came, as in the picture
The goods came quickly
Everything came intact, the delivery was fast, the store many thanks
Very cool. It's all right! Long gone, but, it's worth it. I do exercises and turn on the current. Sticks very well. I thought nonsense would work out, and could not initially understand how to let the current, decided that it does not work, then read in the description, and everything worked! I did not expect that it will be so good to beat! I advise! And the store is wonderful, always answered on business.
Packed well, all whole.
Got everything quickly
All the norms, came quickly!
Corresponds to the order. Works.
item received
Packed all well and intact. Sent quickly.
Very nice store. I recommend
Very good store, one thing went wrong and arranged to send a spare gel and a control. I would definitely buy again
Perfect, delivered with a notice, works very well!
arrive very fast thank you.
Excellent very good product, i arrive sooner than expected, thank you very much to the store
Packed well, all whole, working. Strongly to check did not work, in the kit of batteries was not, and my sifted, so (i hope that so) worked very weakly, almost did not feel the discharge.
Express shipping-2 weeks!! Goods very well packed. Recommend store and equipment.
Product super Very much. Fast shipping. All works. THANK YOU VERY MUCH
Goods come quickly, for 12 days. Parcel tracking. All that should be included in it.
Fast shipping, thanks, gorgeous, accurate descriptions, reliable store, the second time I buy from them
The goods as description, delivery in 2 weeks. Seller big like for Operational Efficiency
Satisfied with the product
The full and true description of the item. Good price. Great store... I recommend everyone.
Item looks excellent but need to try out for further feedback. Shipping was pretty quick within 2 weeks.
item as described. everything is working. Very impressed so far. the pads do loose their stickiness but once washed the work again fine.
So fast delivery! Like the picture and very well packaged.