SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks tough, good quality price
All working, satisfied, thank you. Sent quickly.
Great
Very fast delivery within a week received!
pretty cool
Perfect and fast
Great!
perfect quality and wrapping. thank you.
Enough resistance level pressure during the test. .. The handles are a little hard for use with the legs...
All right
Class
Very quick delivery. Thank you very much
Very beautiful The ball swells in the mouth. But suddenly the time to put the tip it deflates a little
It's fast, well packed, ניראה superior. Thank you very much to the store
Thank you, everything came in good condition
This is not the first time I bought from the store so I know the quality. It's for gift.
Just ~
These products are really excellent and very fast delivery I highly recommend this store
Perfect!
Everything is perfect! I love it! I 've used several things and wonderful! Shipping within the deadline and well packed! Thank you very much!
thanks. l like it
Good kit, fast delivery
All meet my expectations
If everything is well packaged and quite good quality in terms of price. I recommend and arrive pretty fast
I'm happy thanks no defects everything is good.
Beautiful, all perfect, excellent quality and resistance
Perfect, I just have to guess how to inflate the ball
Super fast shipping!!! Product description identical to… Did not understand how billowed into the balloon, actually you have to remove the piruletto White which acts simply by cap, insert the straw supplied and inflate with a pump and remit immediately the little!
Exactly as in the picture, I can not inflate the ball. The order took too much time to arrive, ordered on October 31 and arrived on November 24.
You 've arrived in the estimated time. Same as in the photo. Tough Material. I thought ta Hair was gonna be bigger.
Pilates ball, inflated with straw, can easily adjust the elasticity of the store did not communicate, delivery a little later marked
Very good!
Very fast delivery, came a whole
Ok
Super
Impossible to swell the ball to the lung, it's very hard
Fast shipping
OK thank you perfect
Excellent store. The shipping was really fast and the quality is fantastic. All items are a good size and very sturdy. The pictures are accurate and true to colour. Thank you seller.
I am very satisfied
Very nice Yoga ball, good material and looks durabale!
Everything is perfect. It has good resistance.
Normal ring, came quickly even there is a sheet with exercises
Great item! :) while satisfied.
Recommendable
Great!
I love it!! It's better than I expected and fast shipping!
The goods came whole, without damage. Packaging whole
A cool circle, especially good for pumping the inner hips, for which i bought for. Suitable elasticity. also for squeezing hands in front of the breast (for hands and for chest). I recommend!
Nice circle. Convenient to use